How is ChatGPT used in healthcare: benefits and use cases
From science fiction to a significant stride — learn about using ChatGPT in healthcare and its benefits and use cases.
Not long ago, artificial intelligence (AI) was a thing of science fiction. Today, most of us probably already used it — often without thinking or even knowing about it. AI includes various tools, and chatbots are a significant part of it.
Due to the COVID-19 pandemic, telemedicine has become more prevalent. By then, standard chatbots with pre-set responses have been used across industries for a long time. But ChatGPT, with its incredible capabilities, made a giant leap ahead. It can assist with this transition to remote healthcare by creating virtual assistants that can schedule appointments, helps patients and healthcare professionals access medical information, provide clinical decision support, manage medical histories, and more.
Keep reading to learn about ChatGPT’s significant strides in healthcare.
Can ChatGPT be used in healthcare?
Developed by OpenAI and introduced in November 2022, ChatGPT represented a new generation of AI-based chatbots. With ChatGPT, you can create different content, from emails to articles and much more. The wow effect is that you can converse with it commonly — ChatGPT understands the context of your prompts and gives an exact response.
When it comes to healthcare, accuracy cannot be overvalued. Telemedicine is quite a new healthcare sector, and it refers to providing medical services remotely. It is a two-way communication between the patient and the healthcare provider in real time.
ChatGPT uses language processing to understand the context of a user’s question and generate a response that is tailored to their needs. That makes ChatGPT a game changer in a variety of fields, including healthcare.
The impact of AI ChatGPT on healthcare
ChatGPT has the potential to revolutionize healthcare by providing patients and healthcare professionals with access to medical information and clinical decision support. It already helps patients access medical information, such as symptoms, diagnoses, and treatment options, before or instead an appointment.
ChatGPT can also provide clinical decision support to healthcare professionals. It helps them make treatment decisions by providing relevant medical information and guidelines. This can help improve patient outcomes and reduce the risk of medical errors.
However, it does not mean that ChatGPT can replace human doctors. They will always make the final call on healthcare decisions. Meanwhile, doctors and patients can use ChatGPT to get real-time evidence-based recommendations and suggestions. For example, treatment options for specific conditions, relevant clinical guidelines, finding potential drug interactions, and more.
ChatGPT for medical services
With its incredible development, ChatGPT can be used in different medical services.
Medical services use ChatGPT to:
provide medication management services,
remind patients to take their medication on time,
get information about the medication, such as side effects and interactions,
provide medical education, e.g., up-to-date information about medical conditions, treatments, and guidelines.
improve patient outcomes and reduce the risk of medical errors.
Top 3 ChatGPT use cases in healthcare
ChatGPT has multiple use cases in healthcare. Let’s look at the top three of them.
- Providing access to medical information
ChatGPT has unlimited access to data and can even simplify the language in its response about symptoms, diagnoses, and treatment options.
- Clinical decision support
Healthcare professionals can use ChatGPT to get help with making treatment decisions and reducing the risk of medical errors.
- Medical histories management
ChatGPT can help patients keep track of their medical history, such as medications, allergies, and past medical procedures. This can help healthcare professionals provide better care to patients by having access to their complete medical history.
Explore the ChatGPT for your business
While ChatGPT has the potential to revolutionize healthcare, it shows outstanding perspectives in other industries. It helps to improve customer support, engagement, and sales. In addition, you can implement ChatGPT right in your chats with leads and clients. To do that, select a reliable automation platform with ChatGPT integration, and connect your socials to it.
With Chatfuel, you can do it with ease. Zero coding skills are required — try it out for free today.