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Published February 26, 2024 in
Chatfuel
Chatfuel

Enhance customer support with AI automation set up in 15 minutes

Set up 24/7 support service in just 15 minutes for prompt and accurate customer interactions, no extra staff needed.

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Timely and accurate customer support is a must for any business looking to build a loyal customer base and long-term success. With AI automation, you can enable round-the-clock support service, ensuring a positive customer experience. Read on to improve the speed and quality of customer support without hiring additional staff in 3 steps that will take less than 15 minutes.

Support challenges addressed by AI automation

  • Inadequate customer support responses. Improve slow and insufficient responses that negatively impact customer satisfaction and loyalty.

  • Limited support availability. Enable round-the-clock customer service without expanding your team.

Key benefits of AI automation

  • Quick and accurate customer interactions. Provide faster and more reliable support, boosting customer trust and loyalty.

  • Automated handling of routine inquiries. Free up your team to focus on complex issues, improving overall efficiency.

  • Round-the-clock support. Ensure that customers are assisted at any time, even outside of your support team's working hours, without the need for additional staffing.

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Set up AI automation in 3 simple steps

Follow these three straightforward steps and use the ready-made template designed for immediate impact to get started in just 15 minutes. Faster than your average ticket is resolved.

  1. Connect your WhatsApp number to Chatfuel (5 minutes)

  • Log in to your Chatfuel account.

  • Go to the Home tab in the dashboard, find the WhatsApp Business section, and click Connect.

  • Choose Use your number and follow the steps to verify your phone number with your Meta Business Account.

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Please note that you need to use a new phone number to avoid conflicts with your existing accounts and potential data loss.

Find a detailed guide on connecting your WhatsApp number here.

  1. Copy the template and fill in the details (5 minutes)

  • Click the link to get the template and save it to Chatfuel.

  • Add your business details to the AI Agent block.

  • Test the flow to ensure it works as expected.

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  1. Activate the bot (5 minutes)

Ensure that you have an Entry Point in place so that users can start conversations with your bot. Main Entry Points include:

  1. Chat launched by new users. Initiates conversations when a user texts your WhatsApp Business number for the first time. To enable users to reach out to you via WhatsApp, make sure your website includes your WhatsApp phone number.

  2. Bot link. Starts the conversation from a specific block in your flow. Use links or QR codes to invite users to interact with the bot.

  3. WhatsApp chat button. Adds a conversation-starting button to your website. Customers can click on it to initiate a conversation in WhatsApp Messenger.

  4. Pop-up. Incorporates a pop-up window on your website with an image, header, body text, and CTA (call-to-action) button. By clicking the pop-up, customers start a conversation with your business on WhatsApp.

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Learn more about each Entry Point here.

That's it! You're all set to provide timely and accurate customer service.

For more details, please check the complete guide on AI-powered customer support 24/7.